1:1 Online Assessment

Cancellation Policy

The Pelvic Floor Rehabilitation Programme Booking Policy Eligibility The Pelvic Floor Rehabilitation Programme is intended for individuals who have completed the eligibility screening and are considered suitable for online rehabilitation. If, during the initial assessment, it becomes apparent that the programme is not clinically appropriate or that further medical investigation is required, Emma reserves the right to discontinue participation in the programme and provide recommendations for alternative care. Payment Full payment is required at the time of booking to secure your place on the programme. Refunds Due to the personalised nature of the programme and the allocation of clinical time and resources, all payments are non-refundable. Follow-Up Appointments The programme includes four follow-up appointments (20 minutes each). All follow-up appointments must be used within 6 weeks of the initial assessment appointment. Any unused appointments remaining after this period will expire and cannot be refunded, transferred or extended. The programme commences on the date of the initial assessment appointment and concludes 6 weeks later. Rescheduling Appointments may be rescheduled with a minimum of 24 hours' notice. Appointments cancelled or missed with less than 24 hours' notice may be forfeited. Email Support Email support is available between appointments throughout the 6-week programme period. Emails are typically answered within 1–2 working days. Email support is intended for brief questions relating to your rehabilitation programme and does not replace scheduled consultations or urgent medical care. Medical Care The Pelvic Floor Rehabilitation Programme does not replace medical assessment, diagnosis or treatment. If you experience new, worsening or concerning symptoms, you should seek advice from your GP or appropriate healthcare professional.